Privacy Policy

1. Introduction

Welcome to MoveMonies ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

We may collect information that can be used to identify you ("Personal Information"), including:

• Account Information: Name, email address, phone number, username, and password
• Payment Information: Bank account details, transaction records, and payment history
• Trading Account Information: Deriv account numbers (for funding/withdrawal purposes only)
• Contact Information: WhatsApp number for support communications

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Information: Pages viewed, features used, time spent, click patterns
• Location Information: Approximate geographic location based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process deposit and withdrawal requests
• Account Management: To create and manage your account
• Customer Support: To provide technical assistance and respond to inquiries
• Security: To detect, prevent, and address technical issues and fraud
• Communication: To send you updates, security alerts, and support messages
• Legal Compliance: To comply with legal obligations and regulations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our Services, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Analytics and security service providers

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, including:

• Comply with legal processes and requests
• Protect against fraud or illegal activities
• Enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational security measures to protect your Personal Information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active
• Transaction Records: Retained for 7 years (regulatory requirement)
• Support Communications: Retained for 3 years

Upon account closure, we will securely delete or anonymize your information, except where required by law to retain it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request limited processing of your data
• Data Portability: Request transfer of your data

To exercise these rights, contact us at the information provided below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website and app
• Sending you an email notification
• Displaying a prominent notice in our Services

Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.

11. Nigeria Data Protection Regulations

As a Nigerian company, we comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. We have appointed a Data Protection Officer to oversee our data protection practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Grievance Redressal

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with:

• Our Data Protection Officer: privacy@movemonies.com
• Nigeria Data Protection Commission: complaint@ndpr.gov.ng

Transparency Commitment: We are committed to transparency in how we handle your data. This Privacy Policy is written in clear, plain language to help you understand our practices. If any section is unclear, please contact us for clarification.